At the end of each call we are "required" to transfer every customer to a two-question automated survey. I put required in quotes because we are indeed supposed to do this, but quite frankly I can't be bothered half the time.
Anyway, I just spoke with Elizabeth Cook. She lives somewhere in Maryland. She had ordered a recliner and naturally there were problems with shipping. I won't bore you with the details, mostly because I don't even remember.
But, when I asked if she would like to take the survey all she said was, "Okay. The company is terrible and you are fine."
High praise indeed. Thanks Elizabeth!
Mary J. Blige, "Just Fine."
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